blog

It is very easy for focus to be stolen from the important matter at hand. For example: Many times, I’ve had associates come to me as the District Manager, upset they had been yelled at or disciplined by their managers in front of other associates. This is obviously...

As a District Manager, I often had complaints from associates concerning managers who, when asked to investigate a matter, didn’t follow up appropriately. Often, when I talked to the managers, they assured me they had already resolved the matter or had implemented a...

It is interesting to me that in almost every management meeting, seminar, or presentation. We talked about the importance of having quality people. What’s interesting about this is almost everybody I know said it but then they wouldn’t do anything about it. They don’t...