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Disney World in Orlando opened on October 1st, 1971. Walt Disney had passed by then, and as his brother Roy and wife Lillian were watching the opening festivities, it has been said that Roy turned to Lillian and said "I wish Walt could have seen this". Lillian's reply...

This week we are reviewing characteristics of a quality servant leader: Self-Discipline is one of these characteristic. Lytton Strachey, a distinguished British writer, wrote of Florence Nightingale, the Mother of nursing and much, much more: “It was not by gentle...

When I was a district manager for Marshalls Department stores, myself and four of my store managers created a specific Planning Program that each store manager and assistant manager could use in planning their daily, weekly, and monthly activities. (disclosure: I am a...

Deliberate, intentional encouragement and building team spirit. One of the most impactful meetings that I ever attended was while working in Texas. We had a district managers meeting in Dallas about three or four months after we had a new regional vice president...

Listen, really listen. I learned this lesson the hard way! When I was a district manager, I had a really strong store manager in one of my stores. He had much potential and ambition to move further with the company, so I assigned him additional tasks above and beyond...

Planning, planning, planning = Boring, boring, boring! If planning is not exciting to you, read this blog. Planning sets the stage for new thoughts and ideas and gives us a path to perform better and achieve our goals! I am a planning fanatic: some say I go overboard...

“Never apologize, mister. It’s a sign of weakness.” These words were said by John Wayne in the 1949 film “She Wore a Yellow Ribbon”. John Wayne is the hero of 169 Western movies. I happen to disagree with John on this statement. I think it should be “Apologies are a...

Often our training for internal promotions are based on teaching responsibilities, not leadership skills. There is a big difference here. It’s important to note that our management training programs are specifically and intentionally designed to teach responsibilities...

     We all know those iconic scenes in Indiana Jones, the ones where Indiana is faced with a floor laden with tiles that are booby trapped or an invisible walkway that requires either faith or wits to cross. We watch with suspense as the dauntless archaeologist...